Payment & Billing Policy
NEVARKA currently accepts Credit Cards, Apple Pay, Google Pay, Shop Pay and Paypal as the methods of transaction. By completing a purchase on our website, you confirm that you are the authorized cardholder or have the cardholder’s explicit permission to use the payment method.
Currency & Charges
All transactions on NEVARKA are processed in GBP (£ – British Pounds Sterling). Any additional charges related to currency conversion or international transaction fees are the responsibility of the customer and may vary depending on the issuing bank.
Payment Authorization & Security
For security purposes, all payments are subject to verification and fraud screening. To ensure a secure transaction process:
1. Your credit card information is encrypted and processed through a secure payment gateway.
2. We do not store full credit card details on our servers.
3. Orders flagged as suspicious or potentially fraudulent may require additional verification before processing.
If your payment fails or is flagged for security reasons, we may contact you via email for further verification. If we do not receive a response within 48 hours, the order may be automatically canceled.
Billing Information Accuracy
You must ensure that all billing details, including cardholder name, billing address, and contact information, are accurate and up to date. Any discrepancies may lead to payment failure, order delays, or cancellation.
Order Confirmation & Payment Processing
Once a payment is successfully completed:
1. You will receive an order confirmation email with details of your purchase.
2. Payments are processed immediately, and the charge will appear on your statement under NEVARKA or our payment processing partner.
3. Orders will only be shipped once the payment has been successfully processed.
If an order is placed but payment is not successfully received, we reserve the right to cancel the order without prior notice.
Failed or Declined Payments
If your payment is declined:
Ensure that sufficient funds are available in your account.
Check that your billing address matches your bank records.
Contact your bank or card provider to resolve any potential security holds.
Repeated failed transactions may result in a temporary restriction on purchasing from our website.
Unauthorized Transactions & Fraud Prevention
To protect against fraud, we monitor transactions and reserve the right to:
1. Cancel orders suspected of fraudulent activity.
2. Request additional verification before processing large or high-risk transactions.
3. Report suspected fraud to law enforcement or financial institutions.
If you suspect unauthorized use of your payment method on our website, please contact us immediately.
Refunds & Chargebacks
Refunds are processed per our Return & Refund Policy and will be issued to the original payment method only. Refund processing times may vary depending on your banking institution and can take up to 10 days after approval.
Chargebacks initiated without attempting to resolve the issue through our customer support team may result in restrictions on future purchases and may be disputed if found to be unjustified.
Contact
If you need any help or have any concerns, please get in touch with us via the following details.
Phone number: +44 7723 718797
Email Address: support@nevarka.com
Open Hours:
Monday through Sunday, 9:00 AM to 4:30 PM (GMT).
Important Notice: Due to high demand, please allow up to 6 hours for email responses during weekdays and 12 hours on weekends. We appreciate your patience and understanding.
Legal Information:
Store Name: NEVARKA
Company name: TOFAWT LIMITED
Company number: 15678454
Physical Address: Flat 243 Park West Edgware Road, London, W2 2QN, United Kingdom
